How we handle your information

Last updated: August 2026

Sound Therapy by Cas ("we," "us," "our") is committed to protecting your privacy. This policy explains what personal information we collect when you use this website or book a session, how we use it, and the choices you have.

Information we collect

We may collect the following information:

Contact form submissions — your name, email address, and the content of your message.
Booking information — when you book a session through our online booking system (Square Appointments), we collect your name, email address, phone number, and appointment details.
Email correspondence — if you email us directly, we retain that correspondence to respond to you and keep a record of the enquiry.
Website usage data — general, non-identifying information such as pages visited, collected automatically through our website platform (Squarespace).

How we use your information

We use the information we collect to:

Schedule, manage and remind you of your session
Respond to your enquiries
Provide a safe and appropriate session, including checking for any relevant health considerations you choose to share with us
Improve our website and services

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Third-party services

We use a small number of trusted third-party services to run this website and our booking system, each of which has its own privacy policy:

Squarespace — website hosting and content management
Square Appointments — online booking and payment processing

These providers may process your information on our behalf, and may store data outside Australia. We recommend reviewing their respective privacy policies for further detail.

Health information

If you choose to tell us about a health condition, pregnancy, or medical device (such as a pacemaker) before your session — so that Cas can advise whether sound therapy is appropriate for you — this is treated as sensitive information under Australian privacy law. It is used only to inform your session and is not shared with any third party without your consent.

Cookies

Our website, hosted on Squarespace, may use cookies to support basic site functionality and to understand general website traffic. You can control or disable cookies through your browser settings at any time.

Storage & security

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. Information is stored securely within the platforms listed above, and only accessed as needed to provide our services.

Your rights

You have the right to ask what personal information we hold about you, request a correction, or ask us to delete it, subject to any legal requirement to retain records. To make a request, contact us using the details below.

If you have a concern about how your information has been handled and feel it hasn't been resolved, you can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

Contact us

If you have any questions about this policy or how your information is handled, please get in touch via soundtherapybycas@gmail.com